Technical Service

CemeCon world-wide service – always one step ahead

If you have opted for in-house-coating with a CC800®/9 model CemeCon coating system, you have full access to our technical support – no matter whether you produce in Europe, the USA or in the Far East. This is because in addition to the CemeCon headquarters in Wuerselen near Aachen, there are Service Centers available to you in Horseheads NY, USA, and in Beijing, China, if you have technical questions about the system, processes or peripheral equipment.

However, this service does not only come into play when questions arise. Even before the start of your production, CemeCon trains you intensively on your chosen system as well as in the coating processes that have been adapted and qualified for your applications. CemeCon engineers perform on-site installation of the CC800®/9 including complete peripheral equipment and show you how to use you new easy-to-operate coating system. This not only saves you time and patience, but also allows you to dispatch your first batch of coated tools to your customers very quickly.

Utilize our extensive service portfolio.

In order for you to benefit from our state-of-the-art coating systems for as long as possible, CemeCon systems and peripheral components are checked at regular intervals, and our experienced service engineers carry out maintenance work once a year in accordance with our maintenance schedule. This includes the replacement of worn components and the calibration of all control and/or measurement components. Subsequently, the system undergoes a short qualification before it resumes production.

However, if something does not work correctly, our service engineers will look for a quick solution – by telephone, internet/modem access, or directly on site.

Do you require technical service immediately?

The telephone number of our service hotline is provided on system acceptance. If the telephone number is lost, we will be happy to assist. Here you can find your contact partner.

You would like to find out more about the CemeCon service contract?

As part of our service contracts, we offer a comprehensive technical service. Find out what other advantages a CemeCon service contract offers.